Instant Response

Instant Response – Around the Clock

With national providers (AT&T, LEVEL3, TIME WARNER) migrating towards remotely managed / lights out facilities and smaller regional competitor having trouble keeping the pace, Complex Drive is heading in the opposite direction. Extreme customer service and complete availability are part of the values that differentiate Complex Drive from our competitors.

The pillars of our 5 Star Support offering are:

This commitment to service translates into real value for our customers. As a Colocation service provider, we try to be a silent partner. However, when the need arises, our NOC technician are your first line of defense, and it is comforting to know that they are only a few rings away whenever you need them.

From incoming customer calls to online support cases, we endeavor to be the most responsive Colocation and Data Center service provider in the nation. In an effort to measure our success in this area, all phone records and case times are reviewed and tracked to provide a monthly "health check" on our responsiveness. To take the approach one step further, Complex Drive's Online Resource Management Portal provides data on support ticket response times down to the minutes and seconds which elapsed before our response.

Many companies offer Colocation Services, but few offer true Customer Service the way Complex Drive does. Come experience it for yourself.